Job offer : Business Process Manager

With this objective in mind, we are currently searching for a talented and adaptable individual to assume the role of Business Process Manager who will be responsible for the success of key strategic initiatives across the company by identifying, creating, and improving business processes across multiple functions. In this role, the Business Process Manager will work with key stakeholders to drive effective and efficient departmental processes and procedures relating to quality, timelines, and overall achievement of organizational initiatives. She/he integrates function-driven and process-driven decision making and management. The Business Process Manager will work towards enabling an end-to-end process view focused on value-creation for clients. The ideal candidate will report to the Director of Strategic Projects.

MAIN RESPONSIBILITIESReview and update current processes and provide documentation for undocumented processes and provide feedback reports and suggestions for senior executivesAnalyze process improvements for the team to increase efficiency and productivity and work with leadership to recommend and implement process enhancementsWork across business functions to complete complex transactional activities as required by customers and systems.Serve as a facilitator of change management, collaborate with Head of Department and General Management in identifying key opportunities and gaps in core business processes.Using quality improvement methodologies, lead and influence project teams to enhance business processes, as well as operational and functional performance across the company.Consult, advise and challenge cross-functional teams on process and performance opportunities regarding product delivery, growth, operational efficiency and customer satisfaction.Work with HOD to analyze forecasting and pipeline for teams, identify roadblocks and issues that are interfering with operational successMake systems and reporting recommendations to support all aspects of our business.Establish metrics to assess operational effectiveness by segment and overall operational success.Implement best practices and act as a strategic advisor to drive continuous improvement.Support with planning, budgeting and resource allocation for process improvement projectsRequirements
Education Level:
Master’s degree in Finance, Business, Engineering or related field.Qualifications:
Minimum 5+ years of experience in managing business processes and identifying improvement opportunities.Skills and Competencies
Experience in a technology company, a financial institution or a Consulting firm is preferred.Strong business acumen, technical knowledge, and proven record of success within a rapidly growing fast paced environment.Ability to effectively communicate and drive cross-functional change with a sense of urgency.Critical thinking, problem solving and analytical skills.Persuasive and credible presentation and facilitation skills; Ability to influence and negotiate at all levels of the organization.Strong written, verbal, and interpersonal skills both in English and in French.Fast learner and ability to work in minimum guidance and supervision.BenefitsAttractive salary packageHealth insurance benefits for candidate, legal spouse and maximum of three legal dependents at 80% coverageComplimentary retirement Insurance Monthly Internet and mobile dataDaily employee breakfast at work (Monday to Friday)