Job offer: a Head Cards Products Sales – Ecobank

ECOBANK CAMEROUN S.A is recruiting a Head Cards Products Sales in the
Consumer Banking Department ready to work across the national territory.

The position is based in Douala.

JOB LEVEL: 7 JOB GRADE: 4C

JOB PURPOSE

To effectively package and deliver approved Consumer Banking products to the
satisfaction of customers in line with Group policies and within local
regulations. Responsible for the delivery of approved Consumer Banking
products regarding opportunity identification, shelf placement, distribution
and pricing in order to drive optimum sales. Maintain productive relationships
with the sales teams and external customers.

KEY RESPONSABILITIES

Product Management

Identify opportunities and drive Cards sales aggressively in Consumer Bank
Target Market areas.

Identify and execute marketing strategies suitable for increasing customer
sign up and utilization of the Cards products.

Aggressive enrolment of Customers on all Cards products (both at the bank
and Customer’s premises). Ensure the positioning of approved key products
as “best in brand”.

Ensure appropriate product pricing, subject to approval from Group Product
Team. Deliver on sales targets

Focus on promotion and management of approved standard Consumers products
with regard to sales, service and compliance with Group policies and local
regulations.

Understand and provide product cards knowledge, training and guidance to
Sales team.

Specialist point of contact for all staff to discuss specific problems,
acting as a “sounding board” and recommending solutions or strategies.

Brief key stakeholders on product and promotional launches and provide
regular feedback to Group Product Cards Team.

Conduct Semi-annual Customer Needs Survey and Utilization of Cards.
Provide Domestic products competitor analysis.
Relationship Management

KEY RESPONSABILITIES

Maintain excellent communication to support productive external and
internal relationships and the resolution of problematic issues.

Establish productive relationships with key stakeholders and business
influencers in the Cluster.

Build a strong network to support the sharing of best practice with the
Sales and Marketing teams in order to enhance cross-functional cooperation
and achieve sales targets.

Monitor Service Level Agreements and ensure effective delivery of services
to both internal and external customers.

Become an active member of the local community in order to build strong
ties and ensure brand recognition and relevance in the Cluster.

Risk, Governance & Control

Provide analysis of monthly statistics of the Cluster to enable the
tracking of Cards products.

Work with Group Product team to determine and implement corrective actions
where necessary to achieve sales goals.

Ensure compliance to local legal and regulatory requirements, audits and
any other credit or governance directives.

Comply with all the Group’s policies and procedures.

Financial Management

Ensure Cluster financial targets are achieved for Cards & Electronic
Banking Products. Responsible for cost management of Cards products in
line with Cluster budget.

Administration

Provide feedback on performance of service providers in local environment.

Provide feedback to various supporting sectors e.g. IT, Operations etc.

Teaming

Provide honest feedback on performance of colleagues

Conduct periodic training (both in-house and external) on card and
e-banking products for staff Share knowledge and best practice with team
members.

Perform all other duties as reasonably assigned

JOB SCALE

Reporting to: Head Consumer Products & Business Development

JOB PROFILE

Experience

Minimum of 8 years in managing all aspects of a customer experience design
strategy and interactive design – mapping journeys and building as part of a
product development process; previous experience with a focus on strategy
formulation and/or digital banking is a plus

Proficient in the use of design and prototyping applications
Good understanding of digital and emerging technologies

Proven supervisory experience or experience leading cross-functional teams
and projects

Understanding of the application of design thinking and human centered
methodologies

Understanding of research methods
Education, Skills, Experience
Bachelor Degree/
5 years of experience required.

Strong analytical skills including financial statement analysis,
competitive analysis and statistical analysis.

Strong Microsoft Office skills
Flair for Technology products.

Bi-lingual – Any of the following additional languages: English, French

NB: Only shortlisted candidates will be contacted.

Ecobank Cameroon is an equal opportunity employer and will not discriminate on
the basis of gender, religion, ethnicity, physical ability, etc…

Certifications such as Agile, Scrum, or other Project Management
methodologies would be an added advantage

Proven leadership skills
Negotiation and stakeholder management skills
Strong analytical, problem solving and presentation skills
Excellent verbal and written communication skills

Strong data visualization skills; advanced use of Power BI, SQL, and
Tableau

Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant tools

Expert ability to build and maintain project schedules using Microsoft
Project

Personal Attributes
Reliability and Maturity.
Relating and Networking
Execution
Leading & Supervising
Self-Development
Business Acumen.

APPLICATION PROCESS

Please submit your CV and motivation letter to
[email protected] latest August 18th, 2024, at 5pm prompt, with the subject « HEAD CARDS PRODUCTS SALES »