REGIONAL COORDINATIONLiaise with Divisional Manager Regional (DMR) to optimize operations’ performance (through enhancing controls, optimizing preventive maintenance, spare parts control and availability, team’s distribution…)Support in Keeping IHSCAM portfolio updated and optimized (site names, IDs, topology, coordinates, classifications, power system installed, security companies, cleaning companies, Maintenance SBCs, team allocations, regional, collocation…)Define Preventive / Routine maintenance schedules and plans (upgrades) with NOC and SBCs in the RegionControl and manage projects’ flow and status in the regionLeading the restoration of the service where possible on any impacted sites under their regionCarrying the monthly validation with all the SBCsEnsure all the HSE policies are being respected and followed.Improve the systems’ performance (Hybrid, Solar and Grid)Improve the corporation with the clients.Ensure that all the processes and procedures are aligned with SOX roles company obligationsSupporting other units especially Rollout and commercial units to achieve company targets.
Liaise / communicate with Diesel team to track Diesel consumption, Diesel theft, installed power system performance (Solar, Hybrid, IPT…) and issue monthly diesel consumption report related to its managed region.Plan / Establish with Diesel Manager monthly study: Most diesel consuming sites in the related Region. Most inefficient sites with power system installed designed to reduce Diesel Consumption in the concerned region.Confirm and monitor public power availability at sites and proper billing within Managed Regions
Liaise / support NOC Senior Manager to Optimize NOC team performance followingCorrect data collection from field.Preventive maintenance validationPersistent Correct Reporting (Availability, MTTR, MTBF, failures’ reason…)Monitor issued Trouble tickets and ensure correct closing and allocation within managed regions.
Validate equipment, spare parts, consumables,Monitor logistics and stock level inventory for regional warehouse.SBCS’ RELATIONManage and resolve all issues arising from sites and various SBCs within related managed Regions.Support DMR to:Attend to SBCs requirement and advice corresponding payments.Assess SBCs’ performance by establishing monthly ranking taking into consideration availability, MTTR, MTBF, respecting preventive maintenance schedules.Push related SBCs within managed Region preventive maintenance documentation with IHS Online Maintenance Application.Reinforce and optimize data collection from SBCs (Preventive Maintenance Plan & its daily actualization, crucial sites data for maintenance validation CPH, Diesel supplied…) in related region.
Ensure Monthly budget received from Finance are used efficiently and justification provided before requesting new finance support.Support DMR to reduce Cash in Hand moving to controlled ways of payment (transfer, cheques…) within managed region.Support DMR in Assisting the finance department in invoicing customers correctly and accurately.
Keep opened & clear communication channels with the DMR, related customers representatives and Operations’ internal structure within managed regions.Liaises/communicate with DMR on updates and site issues.Liaise / coordinate with aside departments when required (Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement…)Escalate any site issue that cannot be resolved to DMR to avoid complications within managed Region(s).
Set Related Officer sites targets and KPIs through the guidance of the Divisional Manager RegionalObserve and inspect operational staff integrity, efficiency, and performance within managed Region(s).Ensure proper development for all colleagues within managed Region(s) (HSE, Quality, Technical trainings…) enabling to optimize team performance.Ensure team motivation by transferring IHSCAM vision and strategy making sure field technicians are part of the change helping to smooth strategy application within managed Region(s).
Support DMR in pursuing cost-effective solutions.Work on developing the relation with the customer within managed Region(s) or regional representativeMonitor & Ensure customer satisfaction within managed Region(s).TECHNICAL ENVOLVEMENT within managed Region(s)
Attend to sites breakdowns’ when necessary to reduce MTTR and resolution obstacles within Managed Region(s).Ensure proper preventive and corrective maintenance of rectifiers, DC system units, alarm monitoring systems and AC unitsInstallation and commissioning of different types, brands and capacities of generators (ex: Perkins, Mikano, FG-Wilson…)Ensure efficient operation of batteries and rectifiers units, modules to ensure good batteries autonomy when required.Ability to design earth formation to reduce earth resistance on GSM sites to ensure that earth formation is fully implemented. Moreover, ability to carry out earth improvement.Good understanding of Diagrams, interpretation of electrical layouts….Installation, termination and commissioning of different ATS/AMF panels including ComAp, Deepsea, BE2K panels, DC & DCDG generators control panels additionally to hybrid system and solar systems.Other responsibilities as may be required by the Company.Qualifications
Bachelor’s degree in Telecommunication, Science, Engineering, or related field.Master’s degree in a relevant engineering discipline and/ or MBA will be an asset.+6 years’ experience in telecoms Operation and project management.Additional Information
Key Performance Indicators
95% of the related Region Preventive & Routine Maintenance Schedule is met and accomplished Getting site maintenance in accordance with routine schedules.Sites power availability is kept @ 99.8% in the concerned Region.Regional Managers’ availability is kept @ 99.8%SBCs’ availability is kept @ 99.8%Technician availability is kept @ 99.8%MTTR is optimized @ 2 hours.Minimize MTBF to nil.Cost reduction ideas and management.Optimize No of sites managing & distribution.No of engineers and teams managed.Customer satisfactionDiesel Consumption reductionMake sure Customers’ NUR
Organizational CompetenciesCustomer Focus – People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
