Job Description
Serve as the first point of contact for users seeking IT assistance over the phone/email / Sysaid platformAssist in software and hardware deployment and upgrade.Solve all issues relating to desktops, applications, printers, phones, network, and hardware/software maintenanceFirst-level support for all NOC issuesAssist supplier during monthly printer maintenance tasksPerform routine PC maintenance and update for performance efficiency.Set up and configures desktop computers/laptops, peripherals, printer, phone, and account assigning security levelManage GSM, Internet modem fleet (perform activations, readjustments, renewal, and deactivations).Follow up and update some IT trackerProvide weekly reports to the Specialist,IT, on all IT activities of the week
Ability to install and configure computerHardware, software and networks skillsComputer skills including the ability to operate computerized accounting, spreadsheet, word-processingGood knowledge in Office 365 productsGood overall knowledge in Microsoft operating systems and products in generalAbility to keep updated IT Inventories
Bachelor in IT degree or equivalent with data processing training, computer operationsTraining / Computerization and software skills with a strong experiencesOther Requirements
Being fluent in both English and FrenchHigh availabilityCapacity to work under presureAdditional Information
